Shipping policy

Last updated: October 14, 2026

Most furniture we sell ships directly from the manufacturer to your door. Please read this page before you order, especially if you live in an apartment, up stairs, or anywhere with a tight entry. Placing an order means you accept these terms.

Where we ship

Free curbside shipping on furniture and decor to addresses in the contiguous United States (the lower 48 states and Washington, D.C.).
Villa bedding and pillows by Classic Home are made to order and ship from our Anacortes studio to any U.S. address, including Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses, at the flat shipping rate shown at checkout. Delivery to these areas can take longer than to the contiguous U.S.
Furniture and decor do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or freight forwarders. We do not ship any items to international addresses. Orders placed to addresses we do not serve will be cancelled and refunded.
Large items require a physical street address that a freight truck can safely reach.

Local white-glove delivery (our own team)

For addresses inside our local delivery zones, you can choose white-glove delivery at checkout. Our team brings the piece into the room of your choice, places it, and removes packaging. Local deliveries are scheduled directly with us: after you place your order, our team will contact you by email or phone to schedule a delivery date and window. Current zones and fees (charged at checkout):

Zone 2 — North Skagit, Island and Whatcom counties: $149
Zone 3 — Seattle and south: $399
Zone 1 — San Juan Islands (ferry required): $749

White-glove delivery does not include assembly unless we confirm it in writing, wall-mounting, anchoring, hoisting, removal of old furniture, moving other furniture, or carrying items up more than one flight of stairs. Our team may decline to bring an item into a space if doing so risks injury, damage to your home, or damage to the item; in that case we will place it in the nearest safe location. Your delivery zone is set by your ZIP code and we may adjust zones and fees at any time before you order.

What free curbside delivery includes

Curbside means the carrier delivers to the curb, driveway, or the closest accessible point at ground level. It does not include bringing items inside, carrying up stairs, unpacking, assembly, or debris removal. Some freight carriers will call or text to schedule a delivery window; an adult (18+) must be present to receive and sign for freight deliveries.

Timing

In-stock items typically leave the manufacturer within 3–7 business days of order confirmation.
Parcel items (decor, lighting, pillows, small accents) usually arrive 3–10 business days after they ship.
Freight items (sofas, beds, case goods, large tables) usually arrive 7–15 business days after they ship.
Made-to-order, special-order, and backordered items carry their own estimate on the product page or in your confirmation email. Classic Home bedding and pillows are made to order and typically ship in 10–14 business days.
Business days are Monday–Friday, excluding holidays.

All timelines are estimates, not guarantees. Manufacturers and carriers control production and transit, and delays happen (backorders, weather, carrier capacity, holidays, supply-chain disruption). We will let you know if your order is delayed. A delay is not a defect and does not by itself entitle you to compensation, but if a confirmed item is delayed more than 30 days past its original estimate you may cancel it for a full refund before it ships.

Orders with multiple items

Because items ship from different manufacturers and warehouses, one order may arrive in several shipments on different days and from different carriers. We cover the extra shipments — you won't pay more.

Before your delivery: measure

You are responsible for confirming that every item fits your room and its route in: doorways, hallways, stairwells, turns, elevators, and ceiling height. Compare the boxed (packaged) dimensions as well as the assembled dimensions. See our Will It Fit? guide. An item that doesn't fit is not defective; it's handled as a change-of-mind return under our Returns & Refunds policy.

When it arrives: inspect before you sign

Inspect every box and piece before the driver leaves. If anything is damaged, missing, or the box is crushed or punctured, write it on the delivery receipt (for example "box crushed — possible damage"), and photograph it. Signing a receipt as "received in good condition" without notes can make a carrier damage claim impossible.
You may refuse a visibly damaged item at delivery. Tell us right away.
Report any damage, defect, or missing piece to us within 48 hours of delivery with your order number and clear photos of the item, the damage, and the packaging. Concealed damage (found after unpacking) must be reported within 5 days.
Keep all packaging until your claim is resolved. Claims reported late, without photos, or after packaging has been thrown away may be denied by the carrier or manufacturer, and we may not be able to help.

When a damage claim is approved, we will — at our option — send a replacement part or piece, arrange a repair, or issue a refund for the damaged item. Please don't attempt your own repairs before we approve them.

Missed, refused, or redirected deliveries

Please double-check your shipping address. We are not responsible for orders delivered to the address you entered. Address changes after an order ships may not be possible and any carrier correction fees are your responsibility.
If a freight delivery can't be completed because no one is available, the address is inaccessible, or the delivery is refused for a reason other than damage, the carrier may charge redelivery, storage, or return fees. Those fees are your responsibility and may be deducted from any refund.
Undeliverable orders that are returned to the manufacturer are treated as change-of-mind returns.

Lost packages and title

Title and risk of loss pass to you when the carrier delivers to your address (or when you or your designee pick up). If tracking shows delivered but you can't find a parcel, contact us within 48 hours so we can open a carrier investigation.

Local pickup

Pickup from our Anacortes showroom is by appointment only and only for items we have confirmed are at our location. We will email you when your order is ready.