Delivery Day

Before the day

Clear a path from the street to the room, protect floors, and measure (see Will It Fit?).
Make sure an adult (18+) can be home for the delivery window. Keep pets secured.
Local white-glove orders: after you order, our team will contact you to schedule your delivery date and window. Local deliveries are scheduled directly with us, not with a carrier.
Curbside orders: freight carriers usually call or text to schedule; answer unknown numbers that week.

What each service includes

Free curbside: delivered to the curb or closest accessible ground-level point. No inside delivery, stairs, unpacking or assembly.
Local white-glove (our team): scheduled with you directly, brought into your room of choice and placed; packaging removed. Assembly, wall-mounting and anchoring are not included unless confirmed in writing.

Inspect before you sign

Look over every box. Note any crushed, wet, torn or punctured packaging on the receipt before signing.
If you can, open and inspect the item while the driver is there. Write "possible damage" if you can't inspect fully.
Photograph boxes and items. Keep all packaging.

If something's wrong

Email support@centerstagehomedesign.com within 48 hours (5 days for concealed damage) with your order number and photos. Don't try to repair or dispose of the item until we've resolved it with you.